Residents Charter

Residents living in a Canford Care Nursing Home have the right to:

• Dignity and respect by staff of all beliefs and choices of lifestyle and in all circumstances.
• Privacy.
• Confidentiality in all matters; personal and medical, and protection of interests; social and legal.
• Freedom of movement and activity,subject only to safety.
• Freedom of choice, so far as is practical.
• A homely and safe environment.
• Feel and be treated as a valued member of the small community of the Nursing Home.
• Have visitors whenever and wherever wanted.
• Associate with others and build up relationships, both inside and outside the Home.
• Have spiritual, emotional and physical needs met and respected.
• A high standard of nursing care, be given details of medical condition on reque st.
• To have a named Nurse and named Care Assistant and to choose own General Practitioner and Dentist.
• Be consulted on all aspects of living in the Home and nursing care and have the right to say “No”.
• Go to bed at any time and to have a lie-in and breakfast in bed
• Have free access to the Matron, Proprietor and Inspectorate easily and have complaints taken seriously and dealt with promptly and fully.

You can call Tunbridge Wells Care Centre on Tel: 01892 618721 or you can email us on  This e-mail address is being protected from spambots. You need JavaScript enabled to view it